Order Return & Cancellation Policy
ORDER CANCELLATION POLICY
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our RETURN POLICY. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Ultimately, we strive for customer satisfaction. If there is a quality issue with your purchase please contact firstname.lastname@example.org and each inquiry will be handled promptly. Ultimately, we want every purchase to be loved! If a package does not arrive as stated in your tracking please send us a message and contact your local postmaster. We are not responsible for lost or stolen mail but can do everything we can do to help!
Skinrequisite.com will accept returns in new or gently used condition within 14 days from shipping date (valid to the U.S.A only). The refund shall be 75% of the purchase price or product credit of equivalent value, and shall not include the shipping and handling charges you incurred.
We regret the need to charge a 25% restocking fee on items that are returned to us. The costs of packing, shipping and transaction fees are real. The nature of each product does not allow for it to be restocked, because of quality standards.
While we could increase our prices on all of our products to cover these costs on the ones that are returned as some retailers do, we choose to keep our prices as low as possible and only recover the cost of returns from those items that are actually returned. While we understand your disappointment with being charged a restocking fee for your return, we also understand, that maintaining the most competitive prices possible benefits the vast majority of our customers and it’s possible the reason you choose to make purchase from us in the first place.
Again we apologize, but we hope you understand the need for the fee.